Welcome to the REC COFFEE online shop.
FOR STORE GUESTS
For Customers Visiting Our Stores
Account Registration & Points
You can register for an account (membership) with REC COFFEE.
*Registration is free.
Benefits of Account Registration
● You can use points.
● You can check your purchase history.
[How to register for an account]
01. Open the account login screen
Click the person icon in the upper right to open the login screen.
02. Create an account
Click "Create new account" to proceed.
(From the next time onwards, you can use your My Page after logging in)
03. Enter account information
Enter the necessary information to create an account, then click "Create" to complete.
Your My Page can be used as your membership card!
*After logging in, you can add it to Apple Wallet and Google Wallet. This eliminates the need to log in next time, making it more convenient to use.
[About Points]
You earn 1 point for every 100 yen spent.
※Points are valid for 365 days from the date of acquisition.
You can check the validity period of your points on My Page.
*Points are awarded immediately after payment is completed at physical stores (may take a few minutes), and after the product is shipped for online shop purchases.
※Shipping fees are not eligible for point awards.
[Using Points]
Using at stores
Please inform our staff at the time of payment that you wish to use points.
Our staff will apply the discount.
Points can be used at 1 point = 1 yen at both stores and the online shop.
FOR ONLINE STOR GUESTS
For Online Shop Customers
How to Place an Order
01. Select a product
Please select a product from the top page or product list page. Once you have decided on the product, click the "Add to Cart" button on the product page.
If you wish to continue shopping, please click the "Continue Shopping" button. If you are finished shopping, click "View My Cart" or the cart icon in the upper right corner.
02. Confirm your order details
Please make sure that the items and quantities are correct in your cart, then click "Check out" to proceed.
*Please enter any notes regarding your order or delivery date and time if necessary.
03. Enter your customer information
Please enter your contact information (email address) and the shipping address for your product. If you wish to register as a member (free of charge), please register separately.
04. Select your payment method
Please select your payment method. You can choose from various credit cards (VISA / Mastercard / JCB / AMEX), Amazon Pay, Convenience store payment, PayPay, Apple Pay, ShopPay, and cash on delivery.
*If you pay at a convenience store, you will receive an email from the payment agency, so if you have spam filters set up, please make sure you can receive emails with @ in them.
*Please note that for cash on delivery, a handling fee of ¥330 (tax included) will be charged from the total amount.
If the shipping address and billing address (sender's address) are different, please enter the billing address on this screen .
07. Order completed
Click the "Pay Now" button to complete your order. After completing your order, you will automatically receive an email confirming your order.
*If you do not receive an order confirmation email, it may be because the order was not placed correctly or because your spam filter settings are blocking the email. If you have specified domains, please allow emails from the following email addresses.
order@rec-coffee.com
*Receipts can be downloaded from your My Page.
In-Store Pickup
【What is the in-store pickup service?】
This service allows you to pick up items ordered from our online shop at designated REC COFFEE retail locations.
There are no shipping fees for items picked up at the store.
【Participating stores】
In-store pickup service is available at the following locations:
"REC COFFEE Yakuin Station Shop"
"REC COFFEE Kencho East Shop"
"REC COFFEE Hakata Marui Shop"
(As of July 2025)
【Eligible items】
Eligible items will feature a “In-store pickup available” indication on their product page.
【How to order】
1. Click the "Add to Cart" button on the product page to add the item in your shopping cart.
2. If you have a preferred date and time to pick up your order, please select it on the cart page.
*If you would like to pick up your order as soon as possible, please select "No preference." Your order will be prepared for pickup within 2-4 business days from the order date (our online store is closed on Saturdays and Sundays).
3. Click the "Proceed to checkout" button to proceed to the payment page.
4. On the payment page, under [Delivery], select "Pick up at store."
5. We will notify you by email when your order is ready to be picked up at the store.
【Pickup Process】
Your order will be ready in 2 to 4 days from the date of order.
Once you receive an email informing you that your order is ready for pickup, please come to the store.
Please provide the store staff with your order number or the name of the person who placed the order.
【Pickup collection period】
The pickup period is 5 days from the date you receive the "ready-for-pickup" email.
If you cannot pick up within 5 days, please contact the REC COFFEE online shop.
【Packaging of pickup items】
Pickup items will be handed to you in a shopping bag with the REC COFFEE logo.
If the quantity is large, we may divide the items into multiple bags.
Also please note that for heavy items, we may use cardboard boxes for durability reasons.
【Notes】
- Once your order is ready for delivery, it cannot be cancelled or changed.
- If you cannot come to the store within the collection period, please be sure to contact us in advance.
- Please note that we cannot offer refunds if you are unable to collect your order after 5 days.
Account Registration & Using Points
At REC COFFEE, you can register for an account (membership).
*Registration is free.
Benefits of account registration
●You can use points.
●You can register your address (saving you the trouble of entering information next time)
*You can register multiple addresses.
●You can check your purchase history.
[How to register an account]
01. Open the account login screen
Click the person icon in the upper right to open the login screen.
02. Create an account
Click "Create a new account" to proceed.
(After logging in, you can use My Page from next time onwards)
03. Enter account information
Enter the required account creation information and click "Create" to complete.
My Page
After creating an account, you can log in and use it as My Page. You can check information such as your points balance from My Page.
[Using points]
REC COFFEE's online shop uses a point system.
If you register an account (membership), you can earn and use points. You earn 1 point for every 100 yen spent, and 1 point can be used as 1 yen. Points are valid for one year from the date of issue.
[How to use points]
01. Log in to your account
Please log in to use points.
02. Select products and enter points to use
Select products and check your cart. From the point usage section above the subtotal, enter the number of points you want to use and confirm by clicking "Use Points", then proceed to "Checkout".
03. Enter delivery information
Check the amount after using points and enter the necessary delivery information.
Proceed to "Pay now" to complete your order.
*Please note that points and coupons cannot be used together.
How to Use Coupon Codes
01. Select a product and proceed to the cart screen
Select a product and click the "Proceed to Checkout" button to go to the shipping address screen.
You can enter your desired delivery date and time; please note that date and time selection is a service available only within Japan.
02. View your order summary and enter your coupon code.
(See image below for an example of using a free shipping coupon)
03.Select and fill in your shipping address and payment method.
After entering your email address and shipping address, you will be asked to select your payment method.
03. Check the order summary at the bottom of the page to ensure the coupon code has been applied.
Once you have confirmed your order, proceed to pay now and your order will be complete.
*If you’re sending a gift to an address different from your own, please double-check all details before clicking the “Pay Now” button.
【When ordering from a PC】
After confirming your contact information and shipping address on the left hand side of the screen, apply the coupon code on the right hand side. Once you have confirmed that the code has been applied correctly, click the "Pay Now" button to proceed to the next screen.
Shipping & Payment
【Postage】
◾Japan Post (standard items)
Shipping fees are as follows: Free shipping anywhere in Japan for purchases totaling ¥5,500 (tax included) or more.
| Hokkaido and Tohoku | 1,530 yen |
| Kanto, Shinetsu, Hokuriku, Chubu | 850 yen |
| Kansai and Shikoku | 700 yen |
| Chugoku and Kyushu | 500 yen |
| Okinawa | 1,150 yen |
◾Yamato Transport (frozen products)
Shipping fees will be charged at the “Cool TA-Q-BIN” (refrigerated shipping) rate and are not eligible for free shipping.
| Hokkaido | 2,560 yen |
| Tohoku | 1,570 yen |
| Kanto and Shinetsu | 1,030 yen |
| Hokuriku | 890 yen |
| Chubu | 850 yen |
| Kansai and Shikoku | 800 yen |
| China | 760 yen |
| Kyushu | 710 yen |
| Okinawa | 1,570 yen |
[Payment method]
You can choose from the following payment methods:
●Credit card payment : VISA / Mastercard / JCB / AMEX
●PayPay
●Rakuten Pay
●Google Pay
●Apple Pay
●ShopPay
●Convenience store payment : (7-11/Lawson/Family Mart)
*If you choose convenience store payment, you will receive the necessary payment information from the payment agency (Epsilon), so please make sure you can receive emails from "sendonly@epsilon.jp". Please note that if payment cannot be confirmed, we will not be able to ship the product.
Cash on delivery
*Japan Post charges a flat fee of ¥330 (tax included) for each delivery.
*For frozen shipments (Yamato Transport), the handling fee varies depending on the cash on delivery amount.
| Cash on delivery amount | Fee (tax included) |
| ~￥9,999 | ￥330 |
| ~¥29,999 | ￥440 |
| ~￥99,999 | ￥660 |
| ~¥300,000 | ￥1,100 |
*Cash on delivery (COD) and date-specific delivery options are unavailable for purchases sold exclusively as a “Postal-box Delivery” item. Please use another payment method if you need to use COD or date specified delivery for your order.
Shipping Information
【Shipping Information】
If no delivery date is specified, we will ship your order within 4 business days. Please note that we are closed on Saturdays and Sundays.
Fastest delivery
If you would like your order to be shipped as quickly as possible, please order without specifying a delivery date (select “Delivery Date: None).
*Please note that delivery may be delayed due to road conditions, or other circumstances.
Shipping carrier
Items will be delivered by Japan Post.
Only frozen items will be delivered by Yamato Transport.
Shipping is limited to addresses within Japan.
REC COFFEE Subscription
About the "REC COFFEE Subscription"
Every month, we deliver coffee beans and coffee bags tailored to your lifestyle to your home.
"I want to enjoy a variety of coffees, but I always end up buying the same coffee beans..."
"I'm so busy I can't find the time to go out and buy coffee..."
The REC COFFEE subscription service is perfect for you.
Enjoy a relaxed specialty coffee experience at home.
Regarding delivery timing
As a general rule, orders placed by the 10th of each month will be delivered around the 22nd of that month .
Payment and delivery schedule
We deliver a different REC COFFEE coffee every month.
Shipping is free nationwide .
The first payment will be made at the time of application .
After that, all subsequent payments will be automatically made on the 10th of each month .
If your registered credit card becomes unable to make payments due to reasons such as expiration, and you do not contact us afterwards, deliveries of your subscription service will be suspended.
*After a credit card payment error is confirmed, a total of three retry attempts will be made every six minutes.
◼️About your first order
In principle, if you place your order by the 10th, it will be delivered around the 22nd of the same month .
*You cannot skip this step if you are placing your first order. *If you would like to change the delivery address or other details for your first order, please contact order@rec-coffee.com (even if you make changes from your My Page, the information will not be updated).
◼️Regarding orders from the second time onwards
Automatic payment will be made on the 10th of each month, and the product will be delivered around the 22nd of the same month .
If you wish to change your delivery information, please change your delivery address or skip delivery from your subscription My Page before completing your order.
*Changes can be made up to three days before the next payment date listed on your My Page.
Payment Methods
Credit card Only .
(VISA, MASTER, AMERICAN EXPRESS, JCB)
Changing your order details (shipping address, quantity, skip, etc.)
You can change your order details.
You can change the contents of your order via LINE with our dedicated barista or by contacting order@rec-coffee.com .
Changes can be made up to three days before the next payment date .
【important】
If you change your order, the next delivery will also be made with the changed contents .
Cancellation Policy
As a general rule, we do not accept cancellations after payment has been completed.
If you are unable to receive your order due to unavoidable circumstances, please skip your order from your subscription page before making payment .
About cancellation
After the second time, you can cancel your subscription from your subscription page .
You can cancel up to three days before the next payment date listed on your My Page.
* If you cancel after payment, your order will be cancelled from the next payment order.
Returns, refunds and exchanges
We do not accept returns, refunds or exchanges for reasons of customer convenience after shipping.
*If there is any quality or product defect, please contact us at order@rec-coffee.com
Regarding the use of points and coupons
Points and coupons cannot be used to pay for subscriptions . Please use the points you have earned at the online shop.
*To use points, you need to register an account (membership registration). Click here for account registration information.
Click here for points
Other frequently asked questions are here
International Shipping
We currently serve Hong Kong, Macau, and Singapore.
Our service area will gradually expand to more regions soon!
【 About international shipping 】
1. We will ship your order within 4 business days. Please note that we are closed on Saturdays and Sundays.
2. If there is an error in the registered shipping address, we may put the shipment on hold. If we do not receive a response within 5 business days, we may cancel your order.
3. Please note that if the product is returned due to an incomplete delivery address or refusal to accept the product, we will not be able to resend the product or provide a refund.
4. Due to the difference in air pressure during air transport, Coffee bean bags may occasionally expand or be damaged.
The product is delivered in a transparent outer bag, so there is no problem with the quality.
5. Your order will be delivered by Japan Post.
【 Estimated delivery time 】
This is the estimated delivery date after shipping. It may change depending on the situation.
◾ Hong Kong / Macao / Singapore
| EMS | 3-4 business days |
please note
Please note that these are estimates and we ask that you contact your local post office or third party with your tracking number to inquire about any delays in delivery.
【 Returns 】
1. Please note that we cannot accept returns unless the product is defective.
2. If the product is defective, we will cover the cost.
3. If there is an error or problem with the product you received, please contact us within 7 days of receiving it with the following items:
Please take a photo of the problem area.
- Please take photos of the front and back of the product so that the product labeling can be seen.
4. We cannot accept refunds or re-shipments for products that have passed the receipt period.
【 Damage/Loss 】
1. If your package is damaged, Please prepare the following items and contact us as soon as possible.
- Please do not throw away the outer box, inner box, or other packaging materials.
- Please take photos of the outer box, inner box, and other packaging materials.
- Please take photos of any damaged items or dents in the box.
【 Customs duties and taxes 】
1. Import duties and consumption taxes are the responsibility of the customer.
2. We are not responsible for any additional customs fees.
3. Regarding customs duties, we cannot guarantee anything and cannot provide accurate information as it is determined by your local customs.
4. Please note that if your order is returned due to customs issues or refusal to accept the item, we will not refund the product price or shipping costs.
【 Cancel 】
1. If you accidentally ordered the wrong item, please contact us .
2. If you forget to place an order and would like to place an additional order, please contact us here .
3. Please note that once an order has been shipped, it cannot be canceled or changed.
Shopping Guide
FAQ
I want the quickest possible shipping.
If you would like your order shipped as soon as possible, please place your order without selecting a delivery date. Orders will be shipped within 4 business days of receiving your order.
We are closed on Saturdays and Sundays.
If your order is urgent, please mention this in the “Order Notes” section at checkout.
Please note that we may not be able to accommodate your request depending on product availability.
This is a gift, so I don't want the price to be visible.
When you order a gift, please rest assured that we do not include any items that show the price.
I haven't received the convenience store payment email.
You will receive an email from the payment processing company "sendonly@epsilon.jp".
It may not have arrived due to your spam settings, so please set your email to receive messages from "sendonly@epsilon.jp".
I want to specify multiple shipping addresses.
We cannot specify multiple shipping addresses in a single purchase. We apologize for the inconvenience, but please make a separate purchase for each shipping address.
I want to have a receipt issued.
A link to issue a receipt is included in the product shipping email. You can also download it from My Page.
*You can also change the addressee and description on the receipt yourself.
《How to download delivery notes and receipts》
● Download from "Order History" on My Page
● Click and download from the bottom of the order confirmation email
Shopping Guide-subscription-
FAQ – Subscription
How much does each shipment cost?
The Coffee Bean Subscription starts at ¥2,100 (tax included), with free shipping.
The Coffee Bag Subscription starts at ¥3,980 (tax included), with free shipping.
What payment methods are available?
Credit cards only.(VISA, Mastercard, American Express, JCB)
When will I be charged and when will my order be delivered?
For all subscriptions after the first order, payment is processed on the 10th of each month.
Orders successfully paid for by the 10th will generally be delivered around the 22nd of the same month.
For more details, please see this page.
When will my order arrive?
Orders are generally delivered around the 22nd of each month.
Orders paid for by the 10th of the month will be delivered around the 22nd of the same month.
Please note that we cannot accept requests for specific delivery dates or times.
If you are unable to receive your order, please contact the shipping carrier directly to arrange a new delivery time.
Japan Post – Track Your Package:
https://trackings.post.japanpost.jp/services/srv/search/input
Yamato Transport:
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Note: The 200g Coffee Bean Subscription is delivered to your mailbox, so you do not need to be present to receive it.
What should I do if I cannot receive my order?
If your order is returned to us, we do not offer redelivery for quality control reasons.
Please note that we cannot issue a refund for returned orders.
You can check the status of your shipment using the tracking services below.
Japan Post:
https://trackings.post.japanpost.jp/services/srv/search/input
Yamato Transport:
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Note: The 200g Coffee Bean Subscription is delivered to your mailbox, so you do not need to be present to receive it.
Can I skip a shipment temporarily?
Yes. You can skip your next shipment if you will be away or otherwise unable to receive your order.
You can skip your next shipment from your Subscription Account Page.
Changes must be made at least 3 days before the next scheduled payment date shown on your account page.
Note: Skipping is available from the second shipment onward.
Can I change my delivery address?
You can change your delivery address from your Subscription Account Page before your order is completed.
If your order has already been completed, please contact us via LINE or at order@rec-coffee.com.
Address changes will apply from your next shipment.
Important: If you request a change of delivery address after your order has been shipped, additional shipping fees will apply.
If you are moving or otherwise changing your address, please update it in advance.
Please make sure to update your address from the Subscription Account Page. Changes made from the regular Online Shop Account Page will not be reflected in your subscription.
How to change your address before your order is completed
- Log in to your account.
https://rec-coffee.com/account/login
If you are using your account for the first time, you will need to register. - Select “View Details.”
- Select “Edit” under Delivery Address.
- Enter your new address and select “Update.”
Can I change my subscription plan?
Yes. You can change the contents of your subscription.
Please contact our Subscription Barista via LINE or order@rec-coffee.com.
Changes can be made up to 3 days before your next scheduled payment date.
Important: Once you change your subscription contents, the new contents will apply to all future shipments.
Can I change the quantity?
Yes. You can change the quantity from your Subscription Account Page.
Changes can be made up to 3 days before your next scheduled payment date.
Important: The new quantity will apply to all future shipments.
Can I order two or more of the same product?
Yes. You can purchase multiple items.
Each item will be shipped separately.
Can I order other products together with my subscription?
No. Subscription items cannot be combined with other products or other orders for shipping.
However, the Coffee Bean Subscription and Coffee Bag Subscription can be ordered together.
Can I cancel my subscription?
Yes. From the second shipment onward, you can cancel your subscription from your Subscription Account Page.
Cancellations must be made at least 3 days before your next scheduled payment date.
Note: If you cancel after payment has been processed, the cancellation will take effect from the following order.
Can I return my order?
We do not accept returns, refunds, or exchanges due to customer preference after an order has been shipped.
If there is a problem with the quality or condition of the product, please contact us at order@rec-coffee.com.
Does my order include a shopping bag?
No. Shopping bags are not included with subscription orders.
Can I receive a receipt?
Receipts can be downloaded from the following:
- Order confirmation page
- Order confirmation email
- Shipping confirmation email
Can I use points or coupons to pay for my subscription?
My payment did not go through. What should I do?
Payments for subsequent shipments are processed on the 10th of each month.
If your payment has not been processed, your credit card may have expired or there may be another issue with your registered card.
Please check your card information and contact us at order@rec-coffee.com.
After a payment error is detected, we will automatically retry the payment three times at 6-minute intervals.
Note: If all retry attempts fail, we will not be able to process your subscription order for the following month's delivery.
I haven't received an email. What should I do?
We automatically send confirmation emails when you complete account registration, place an order, and complete other procedures.
If you do not receive an email, please check that:
- Your registered email address is correct.
- Emails from order@rec-coffee.com are not being blocked.
- The email has not been sent to your spam or junk folder.
Can I specify or change the delivery date or time?
Subscription orders are generally delivered around the 22nd of each month, so we do not accept requests for specific delivery dates or times.
If you are unable to receive your order, please use the tracking number provided in your shipping confirmation email to contact Japan Post directly and arrange a new delivery time.
Japan Post – Track Your Package:
https://trackings.post.japanpost.jp/services/srv/search/input
Note: The 200g Coffee Bean Subscription is delivered to your mailbox, so you do not need to be present to receive it.
When are the coffee beans roasted?
We roast the coffee beans shortly before they are shipped to ensure you receive them as fresh as possible.